At Backcare Basics we strive to provide you with excellent customer service, after all, that is why we are in this business! Shopping online for these kinds of products can be a bit overwhelming we know. Many of our customers want to try things out and touch them first. We understand that. That is why we want to hear from you. If you have any questions or concerns, or just can’t decide what’s best, we’ll help you figure it out. We are not just an online store. We are a family business staffed by people who have been there and who want to help you feel better and perform at your best. It is that simple. So don’t be afraid to call and ask us a question. Working with our customers is what we do best.
Our Commitment To Your Privacy
Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.
What Information Is Collected:
As part of the order process, the following information is collected from shoppers:
- Shipping/Billing Address
- Email address
- Phone number
- Credit/Debit Card Information
How That Information Is Used:
Financial information is used by us solely to process orders and returns. Customer contact information may be shared with our partner suppliers or fulfillment centers only insofar as it is necessary for fulfilling orders, and will never include credit/debit card information.
E-mail addresses will be added to our store mailing list which is used to inform customers of store news and promotions. This list can be opted out of at any time.
Our Commitment To The Security of Your Data
All orders are processed via a secure connection. Personally identifiable customer data is only accessible by employees or fulfillment partners authorized to assist in processing orders and returns. In such cases, accessible data is limited solely to data necessary to assist in processing of orders and returns.